Contact Us

By mail
Main Office/Redmond Road branch: 1307 Redmond Road, Rome, GA 30165
Dean Avenue branch: 1311 Dean Avenue, Rome, GA 30161
By phone
Main Office/Redmond Road branch: 706.291.9290 or toll-free at 877.803.0336
Dean Avenue branch: 706.802.0030 or toll-free at 877.801.9655
Teller Line 1.855.UNBANK1 (1.855.862.2651)
By fax
Main Office/Redmond Road branch general fax: 706.235.4365
Main Office/Redmond Road marketing, operations, and information systems fax: 706.802.0709
Dean Avenue branch: 706.802.0047
By email
For account-specific questions, please use the secure messaging inside of your Online Banking account. For other purposes, please locate the correct person to direct your email below.

Northwest Georgia Credit Union routing number

Our routing number is 261187173.

VISA® Debit Card information

Lost or stolen 24-hours: 800.754.4128
Lost or stolen during business hours: Rebekah Reeder at 706.291.9290, ext. 1141

VISA® Platinum Credit Card information

Lost or stolen after hours: 800.325.3678
Credit card payments: Payments may be made in our branches, online, or by mail at: P.O. Box 31279, Tampa, FL 33631-3279
Credit card written inquiries: Attn: VISA® Customer Service, P.O. Box 30495, Tampa, FL 33630
For questions about eZCardInfo: 866.604.0380

For account or loan questions

Any Financial Services Officer at 706.291.9290 or 706.802.0030
Main Office/Redmond Road Branch Manager: Beth Mosley, 706.291.9290, ext. 1139
Dean Avenue Branch Manager: Jerri Knowles, 706.802.0030, ext. 1217

For past due accounts

Rhonda Copeland, Collections Officer: 706.291.9290, ext. 1113

For marketing, public relations, or community relations

Stephanie Graves, Director of Marketing: 706.291.9290, ext. 1129

For employment questions

Resumes and cover letters may be submitted to